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What forms of payment do you take?
We accept PayPal, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well. You may change your billing information at any time by accessing your account preferences.
How do I make changes in my shipping or billing information?
If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.
Will I be charged sales tax?
Customers who live in the following states will have sales tax listed at checkout as a separate line item: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IL, IN, IA, KS, KY, LA, MD, ME, MI, MN, MO, NC, ND, NE, NJ, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, and WY. These taxes are imposed by the state on the purchase of goods and services and are not limited to Kingston Crafts. The applicable rate is set by each state respectively.
Orders billing or shipping to a location in the European Union will now see "sales tax" added at checkout, beginning 9/1/21. This is collecting the VAT (Value Added Tax) on your order at the time of sale to eliminate the need to pay this upon importation of goods. VAT stands for Value Added Tax and is a general, percentage-based tax placed on goods and services sold in the European Union. Effective 7/1/21, the VAT exemption for the importation of goods of a value not exceeding EUR 22 was removed, resulting in all goods imported to the EU now subject to VAT.
What is the return policy?
Please review all items carefully before placing your order. ALL SALES ARE FINAL - no returns, exchanges, or cancellations due to the "made to order" printing. All items in your cart are listed for review before purchase.
How much is shipping?
Shipping rates for items from the shop will vary by service type and weight/size of order. Refer to the checkout page for accurate shipping and handling amounts. More shipping information can be found here.
How will my order be shipped?
Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.
How do I make changes in my shipping or billing information?
If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.
How do I log in?
You will enter your email address and password by clicking on the "sign in" button in the top-right corner of the home page. "My account" will appear once you are logged in. If you are having any issues getting into your account or need to make any changes to your account, please reach out to our Customer Experience team.
How do I update my credit card?
You can update your information through your account here. Just click on “update” under your payment method.
How can we help you?
Thanks for bringing your questions to us! Please note that we strive to respond to conversations within 48 hours on business days. We'll answer all conversations in the order they are received. Please note that editing or updating your conversation will reset your wait time!
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